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Customer Service Representative | 7-day Roster | Fixed Term Contract | Balcatta Support Centre

JuniorFull-timeOfficeWestern Australia, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service while managing work requests in a fast-paced environment. As a Customer Service Representative at Sodexo’s Australian Command Centre, you will play a vital role in ensuring smooth operations and customer satisfaction. The team thrives on collaboration and support, working together to create a positive impact every day.

Meet the team

About the company

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You'll be responsible for

📞

Answering incoming calls

Handling high volumes of incoming calls in line with Service Level Agreements to provide exceptional customer service.
🖥️

Processing service requests

Triaging and processing online service requests, generating work orders, and liaising with staff and vendors.
⚠️

Escalating requests

Escalating critical and priority requests to ensure timely resolution and support.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🖥️

CRM system proficiency

Experience using Customer Request Management systems effectively.

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🗓️

Flexible scheduling

Willingness to work a rotating roster including weekends.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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CRM system proficiency
Experience using Customer Request Management systems effectively.

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Flexible scheduling
Willingness to work a rotating roster including weekends.

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Attention to detail
Proven ability to capture details accurately in high-pressure situations.

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Effective communication skills
Excellent verbal and written communication skills for stakeholder engagement.

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A meaningful career starts with a match

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