ResMed28 followers51 jobs

Customer Service Representative (Fixed term 12 Months)

JuniorContractHybridSydney NSW, AustraliaPosted 5 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Service Representative in the Customer Care Team plays a crucial role in delivering exceptional service across various communication channels, including phone, email, and chat. This job is vital for ensuring customer satisfaction and operational efficiency by addressing inquiries related to ResMed products and services. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to making a real impact.

Meet the team

About the company

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You'll be responsible for

📞

Responding to customer enquiries

Addressing customer enquiries in a timely, accurate, and professional manner across multiple communication channels, ensuring high levels of customer satisfaction.
📦

Processing orders

Processing orders for medical supplies and equipment accurately and efficiently to meet customer needs.
🗂️

Maintaining customer records

Creating and maintaining customer account records to ensure accurate information is available for service delivery.

Key criteria

📞

Customer service experience (1+ year)

Demonstrated experience in customer service or support roles.

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🖥️

Computer literacy skills

Proficient in using computers and software for task management.

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📋

Experience with CRM or ticketing systems

Familiarity with systems for tracking customer interactions.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience (1+ year)
Demonstrated experience in customer service or support roles.

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Computer literacy skills
Proficient in using computers and software for task management.

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Experience with CRM or ticketing systems
Familiarity with systems for tracking customer interactions.

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Strong communication skills
Ability to convey information clearly and effectively.

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Problem-solving ability
Capability to identify issues and develop effective solutions.

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A meaningful career starts with a match

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