GrainCorp
JuniorContractHybridSydney NSW, AustraliaCustomer support operationsTechnical supportCustomer servicePosted 1 week ago
About the job
The Customer Service Representative in the Customer Care Team plays a crucial role in delivering exceptional service across various communication channels, including phone, email, and chat. This job is vital for ensuring customer satisfaction and operational efficiency by addressing inquiries related to ResMed products and services. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to making a real impact.
You'll be responsible for
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Responding to customer enquiries
Addressing customer enquiries in a timely, accurate, and professional manner across multiple communication channels, ensuring high levels of customer satisfaction.📦
Processing orders
Processing orders for medical supplies and equipment accurately and efficiently to meet customer needs.🗂️
Maintaining customer records
Creating and maintaining customer account records to ensure accurate information is available for service delivery.What we're looking for
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Customer service experience (1+ year)
Proven experience in customer service or support roles.View fit
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Computer literacy skills
Strong skills in using computer systems and software.View fit
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Familiarity with CRM systems
Experience using CRM or ticketing systems for customer interactions.View fit
View more
