About the job
This job is all about providing exceptional customer service and support to ensure that customers have a positive experience with ResMed products and services. By addressing inquiries, processing orders, and resolving complaints, you play a vital role in enhancing customer satisfaction and loyalty. The team thrives on collaboration, innovation, and a commitment to excellence, creating a supportive and inspiring work environment.
You'll be responsible for
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Communicating with customers
Engaging with customers daily to check on therapy status, adherence information, and to order therapy equipment or supplies.📦
Handling customer orders
Managing customer orders for medical supplies and equipment, and maintaining client account records.🤝
Supporting cross-functional teams
Collaborating with various departments to meet service sales goals and documenting inquiries and resolutions.Key criteria
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Customer service experience
Minimum 1 year of experience in customer service roles.View
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Order management skills
Experience handling customer orders for medical supplies.View
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Data entry proficiency
Demonstrated ability in maintaining client account records.View
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