ResMed28 followers59 jobs

Customer Service Representative (Fixed term 12 Months)

JuniorMid levelContractHybridSydney NSW, AustraliaCustomer support operationsCustomer servicePeople operationsPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service and support to ensure that customers have a positive experience with ResMed products and services. By addressing inquiries, processing orders, and resolving complaints, you play a vital role in enhancing customer satisfaction and loyalty. The team thrives on collaboration, innovation, and a commitment to excellence, creating a supportive and inspiring work environment.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Communicating with customers

Engaging with customers daily to check on therapy status, adherence information, and to order therapy equipment or supplies.
📦

Handling customer orders

Managing customer orders for medical supplies and equipment, and maintaining client account records.
🤝

Supporting cross-functional teams

Collaborating with various departments to meet service sales goals and documenting inquiries and resolutions.

Key criteria

📞

Customer service experience

Minimum 1 year of experience in customer service roles.

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🗂️

Order management skills

Experience handling customer orders for medical supplies.

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💻

Data entry proficiency

Demonstrated ability in maintaining client account records.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Minimum 1 year of experience in customer service roles.

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Order management skills
Experience handling customer orders for medical supplies.

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Data entry proficiency
Demonstrated ability in maintaining client account records.

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Cross-functional collaboration
Experience working with various departments to achieve goals.

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Documentation skills
Ability to document technical and customer-reported issues.

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