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Customer Service Representative | Fixed Term Contract

JuniorFull-timeOfficeStirling, WA, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional customer service while managing facilities requests at Sodexo’s Australian Command Centre. The role is vital in ensuring smooth operations, as you will be the first point of contact for service requests, helping to create a positive experience for customers. The team thrives on collaboration and support, working together in a fast-paced environment to meet the needs of clients and stakeholders.

Meet the team

About the company

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You'll be responsible for

📞

Answering incoming calls

Handling high volumes of incoming calls in line with Service Level Agreements to assist customers.
📝

Processing service requests

Triaging and processing online service requests, generating work orders, and liaising with staff and vendors.
⚠️

Escalating requests

Escalating critical and priority requests to ensure timely resolution and customer satisfaction.

Key criteria

📞

Customer Request Management experience

Proven experience using CRM systems for service requests.

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🗓️

Flexible roster availability

Willingness to work a rotating schedule, including weekends.

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🔍

Attention to detail

Demonstrated ability to capture details accurately in high-volume settings.

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5 criteria for this job
Customer Request Management experience
Proven experience using CRM systems for service requests.

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Flexible roster availability
Willingness to work a rotating schedule, including weekends.

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Attention to detail
Demonstrated ability to capture details accurately in high-volume settings.

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Effective communication skills
Strong verbal and written skills for liaising with diverse stakeholders.

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Critical thinking ability
Experience prioritising and managing requests in fast-paced environments.

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