About the job
As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe and supported. This job is crucial in ensuring that members receive timely assistance and reassurance when they need it most. The team thrives on collaboration and is dedicated to making a positive impact every day.
You'll be responsible for
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Handling inbound calls
Handle inbound roadside assistance calls calmly, professionally, and accurately.📊
Maintaining data integrity
Maintain accurate records and handle member information confidentially.🤝
Collaborating with teams
Work with internal teams to deliver timely outcomes.Key criteria
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Customer service experience
Proven experience in customer service roles, ideally in contact centres.View
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Critical thinking skills
Demonstrated ability to assess needs and coordinate services efficiently.View
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Systems proficiency
Experience navigating multiple systems with strong attention to detail.View
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