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Customer Service Representative (Inbound Contact Centre)

JuniorMid levelFull-timeOfficeSydney Olympic Park NSW 2127, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe and supported. This job is crucial in ensuring that members receive timely assistance and reassurance when they need it most. The team thrives on collaboration and is dedicated to making a positive impact every day.

You'll be responsible for

📞

Handling inbound calls

Handle inbound roadside assistance calls calmly, professionally, and accurately.
📊

Maintaining data integrity

Maintain accurate records and handle member information confidentially.
🤝

Collaborating with teams

Work with internal teams to deliver timely outcomes.

Key criteria

📞

Customer service experience

Proven experience in customer service roles, ideally in contact centres.

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🧠

Critical thinking skills

Demonstrated ability to assess needs and coordinate services efficiently.

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💻

Systems proficiency

Experience navigating multiple systems with strong attention to detail.

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5 criteria for this job
Customer service experience
Proven experience in customer service roles, ideally in contact centres.

View

Critical thinking skills
Demonstrated ability to assess needs and coordinate services efficiently.

View

Systems proficiency
Experience navigating multiple systems with strong attention to detail.

View

Team collaboration
Proven ability to work effectively within a team environment.

View

Emotional resilience
Ability to maintain composure and positivity under pressure.

View

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