About the job
This job is all about being the friendly face of customer service at Hardings Hardware. You will have the opportunity to deliver outstanding support while being part of a dynamic and close-knit team. The focus is on building relationships with customers and providing exceptional service, all while enjoying a supportive work environment.
You'll be responsible for
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Responding to customer inquiries
Acting as the first point of contact for all customer inquiries via email or phone, addressing general queries related to products, pricing, and availability.📝
Processing customer orders
Handling the processing of customer orders and working with internal departments to resolve any related issues.🤝
Liaising with suppliers
Collaborating with suppliers to meet deadlines and processing warranty claims as needed.Key criteria
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Customer service experience
Experience in inbound customer service roles is essential.View
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Communication skills
High level of verbal and written communication skills are required.View
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Problem-solving skills
Strong problem-solving skills to address customer inquiries effectively.View
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