Customer Service Representative
About the job
The Customer Service Officer job at Vinidex is an exciting opportunity to be part of a dynamic team focused on delivering exceptional customer experiences. This position plays a vital role in supporting distributor customers and ensuring their needs are met efficiently. The team values collaboration, innovation, and a positive work environment, making it a great fit for those who are proactive and customer-centric.
You'll be responsible for
📞
Supporting distributor customers
Being the first point of contact to support distributor customers, processing orders, advising on pricing and delivery inquiries, and providing solutions.📦
Managing orders
Receiving, processing, and verifying the accuracy of orders received via email, phone, and EDI.🤝
Building relationships
Building and sustaining positive relationships with customers and team members across various departments.Key criteria
📞
1-2 years customer service experience
Experience in Manufacturing, Retail, Trade, or FMCG sectors is essential.View
🛠️
Problem-solving skills
Ability to navigate complex processes for effective customer resolutions.View
💻
Proficiency in ERP/CRM systems
Experience with SAP and Salesforce is advantageous.View
View more
