About the job
This job is all about making a positive impact on customers through exceptional service and support. As a Sales and Service Consultant in RACV's Member Engagement team, you'll have the opportunity to help members access valuable products and services. The team thrives on collaboration and values each individual's unique strengths, creating a welcoming and supportive environment.
You'll be responsible for
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Taking inbound calls
Responding to existing and potential members' inquiries and providing solutions.🌟
Delivering exceptional service
Championing personalized conversations that embody the brand promise.📚
Participating in training
Engaging in a structured learning program to build confidence and capability.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer service.View
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Strong computer skills
Proven ability to navigate multiple systems efficiently.View
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Effective communication skills
Experience actively listening and identifying customer needs.View
