Telstra
Mid levelFull-timeHybridWodonga VIC 3690, AustraliaPeople and cultureSalesCustomer servicePosted 1 week ago
About the job
Join the RACVâs Member Engagement Team as a Customer Service & Sales Team Lead, where you will have the opportunity to shape the future of customer engagement. This role is all about driving brand engagement and enhancing every member interaction, making a real impact in the community. The team thrives on collaboration and support, ensuring everyone has the tools they need to succeed.
You'll be responsible for
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Leading a team
Leading, motivating, and engaging team members to achieve exceptional service levels.đ¤
Building relationships
Establishing and maintaining customer and stakeholder relationships to drive strategic outcomes.đ
Driving performance
Supporting and managing performance development to ensure team success.What we're looking for
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Proven leadership experience
Experience leading teams in customer service environments.View fit
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Strong communication skills
Ability to actively listen and determine customer needs.View fit
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Customer-centric mindset
Demonstrated exceptional service and sales skills.View fit
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