Xplor1 job

Customer Success Coordinator

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer successPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Success Coordinator position at Xplor Technologies is an exciting opportunity to make a real impact in the Childcare & Education vertical. This job is all about enriching customer experiences through proactive support and effective communication. The team thrives in a hybrid and flexible working environment, where collaboration and innovation are at the forefront of their mission.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛡️

Advocating customer needs

Being a proactive member of the team, advocating for customer needs internally and owning their challenges.
📞

Responding to enquiries

Providing initial responses to tickets and assigning them based on complexity and issues.
🔧

Supporting system improvements

Supporting the implementation of systems improvement initiatives and the introduction of new technologies.

Key criteria

📞

Customer-facing experience (1-2 years)

Demonstrated experience in a customer service role is essential.

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📝

Excellent communication skills

Strong written and verbal English skills for effective customer interactions.

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⚡

Ability to multitask and prioritize

Experience managing multiple tasks efficiently in a fast-paced environment.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer-facing experience (1-2 years)
Demonstrated experience in a customer service role is essential.

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Excellent communication skills
Strong written and verbal English skills for effective customer interactions.

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Ability to multitask and prioritize
Experience managing multiple tasks efficiently in a fast-paced environment.

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Team player mentality
Proven ability to collaborate and support team initiatives.

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Desire for personal growth
Awareness of strengths and eagerness to develop new skills.

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