Xplor5 jobs

Customer Success Coordinator

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Coordinator position at Xplor Technologies is an exciting opportunity to make a real impact in the Childcare & Education vertical. This job is all about enriching customer experiences through proactive support and effective communication. The team thrives in a hybrid and flexible working environment, where collaboration and innovation are at the forefront of their mission.

You'll be responsible for

🛡️

Advocating customer needs

Being a proactive member of the team, advocating for customer needs internally and owning their challenges.
📞

Responding to enquiries

Providing initial responses to tickets and assigning them based on complexity and issues.
🔧

Supporting system improvements

Supporting the implementation of systems improvement initiatives and the introduction of new technologies.

Key criteria

📞

Customer-facing experience (1-2 years)

Demonstrated experience in a customer service role is essential.

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📝

Excellent communication skills

Strong written and verbal English skills for effective customer interactions.

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⚡

Ability to multitask and prioritize

Experience managing multiple tasks efficiently in a fast-paced environment.

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View more

Meet the team

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5 criteria for this job
Customer-facing experience (1-2 years)
Demonstrated experience in a customer service role is essential.

View

Excellent communication skills
Strong written and verbal English skills for effective customer interactions.

View

Ability to multitask and prioritize
Experience managing multiple tasks efficiently in a fast-paced environment.

View

Team player mentality
Proven ability to collaborate and support team initiatives.

View

Desire for personal growth
Awareness of strengths and eagerness to develop new skills.

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