TPG Telecom8 followers27 jobs

Customer Support Advisor - Social Media

JuniorFull-timeHybridHobart TAS 7000, AustraliaMedia and communicationsCustomer servicePosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Service Advisor in the Social Media Team, you will be the voice of the brands across various social media channels. This job is crucial for driving brand advocacy through every interaction, ensuring that customers feel heard and valued. The team thrives on adaptability and collaboration, creating a supportive environment where everyone can shine and contribute to the brand's success.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💬

Providing customer support

Offering assistance for a variety of issues and general inquiries across social media channels.
⚠️

Detecting brand risks

Identifying and raising potential brand and reputational risks during customer interactions.
🎤

Communicating in brand tone

Ensuring all interactions maintain a unified and relatable brand voice across platforms like Facebook, Twitter, and Instagram.

Key criteria

✍️

Written communication skills

Proven experience crafting clear and engaging written content.

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📱

Social media proficiency

Demonstrated experience managing interactions across social media platforms.

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🔄

Adaptability

Experience thriving in dynamic environments with changing responsibilities.

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View your fit

3 criteria for this job
Written communication skills
Proven experience crafting clear and engaging written content.

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Social media proficiency
Demonstrated experience managing interactions across social media platforms.

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Adaptability
Experience thriving in dynamic environments with changing responsibilities.

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A meaningful career starts with a match

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