About the job
The Customer Support job at Streem is all about creating outstanding experiences for valued clients while balancing essential behind-the-scenes activities. As a key player in the media industry, this position is perfect for those passionate about media and public relations. The team thrives on collaboration, lifelong learning, and delivering exceptional service to clients.
You'll be responsible for
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Supporting customers
Supporting current customers via Phone, Email, and Live Chat to use and get the most from Streem’s real-time media intelligence platform.🗂️
Assisting Account Management
Supporting our Account Management team with day-to-day tasks, including data entry, brief building, brief exports, and testing new products.📊
Producing media insights
Producing, reviewing, and delivering media insights reports to customers and internal stakeholders using Streem’s proprietary technologies.Key criteria
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1-2 years of customer support experience
Experience in customer service roles enhances client interactions.View
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Excellent verbal and written communication skills
Ability to convey technical information clearly to diverse audiences.View
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Ability to manage conflicting priorities
Proven capability to thrive in fast-paced environments with attention to detail.View
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