NSW Health
Customer Support Officer
JuniorMid levelContractHybridMelton VIC, AustraliaPeople and cultureCustomer support operationsCustomer servicePosted 18 hours ago
About the job
This job is about joining the Customer Support Team at Melton City Council, where you will have the opportunity to create exceptional customer experiences. Your work will make a real difference in the lives and wellbeing of the local community. The team thrives on collaboration and inclusivity, valuing personal and professional growth while delivering high-quality services.
You'll be responsible for
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Responding to customer enquiries
Engaging with customers in person, by telephone, and in writing to provide assistance and information.💳
Processing payments
Collecting and accurately processing payments made to Council to ensure financial transactions are handled smoothly.📝
Recording customer requests
Accurately documenting customer requests in Council’s corporate system to maintain clear communication and follow-up.What we're looking for
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Customer service experience
Demonstrated experience delivering high-level customer service to the public.View fit
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Omnichannel contact centre experience
Experience in high-volume inbound calls within a contact centre.View fit
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Team collaboration skills
Proven ability to work effectively in a team environment.View fit
View more
