Customer Support Representative
About the job
This job is about joining Hitachi as a Customer Support Representative in the Mining sector, where you will play a vital role in supporting mining customers in the Bowen Basin. The impact of this job is significant, as you will ensure customers receive top-notch technical support and build strong relationships that drive business growth. The team values collaboration and innovation, creating a supportive environment where everyone's input is appreciated.
You'll be responsible for
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Providing OEM customer and technical support
Delivering comprehensive support to mining customers, ensuring their needs are met effectively.🌐
Managing customer relationships
Overseeing an existing network of customers while seeking new opportunities to expand the business.📈
Promoting parts and service sales solutions
Encouraging sales of parts and services to meet budgeted targets and enhance customer satisfaction.Key criteria
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Technical understanding of equipment
Proven knowledge of earth moving and construction machinery.View
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Customer relationship management experience
Demonstrated success in building long-term customer relationships.View
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Sales and service promotion skills
Experience promoting parts and service sales solutions.View
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