Hitachi Construction Machinery Australia
3 interested1 job

Customer Support Representative

JuniorMid levelFull-timeOfficeMackay, QLD, AustraliaPosted 7 months agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

This job is about joining Hitachi as a Customer Support Representative in the Mining sector, where you will play a vital role in supporting mining customers in the Bowen Basin. The impact of this job is significant, as you will ensure customers receive top-notch technical support and build strong relationships that drive business growth. The team values collaboration and innovation, creating a supportive environment where everyone's input is appreciated.

You'll be responsible for

🛠️

Providing OEM customer and technical support

Delivering comprehensive support to mining customers, ensuring their needs are met effectively.
🌐

Managing customer relationships

Overseeing an existing network of customers while seeking new opportunities to expand the business.
📈

Promoting parts and service sales solutions

Encouraging sales of parts and services to meet budgeted targets and enhance customer satisfaction.

Key criteria

🔧

Technical understanding of equipment

Proven knowledge of earth moving and construction machinery.

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🤝

Customer relationship management experience

Demonstrated success in building long-term customer relationships.

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📈

Sales and service promotion skills

Experience promoting parts and service sales solutions.

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View more

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5 criteria for this job
Technical understanding of equipment
Proven knowledge of earth moving and construction machinery.

View

Customer relationship management experience
Demonstrated success in building long-term customer relationships.

View

Sales and service promotion skills
Experience promoting parts and service sales solutions.

View

Strong administration and communication skills
Excellent skills in managing documentation and communication.

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Willingness to travel
Ability to travel within the region as needed.

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