Instant2 followers2 jobs

Customer Support Specialist

GraduateJuniorFull-timeHybridSydney NSW, AustraliaPosted 5 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at Instant, you will be at the forefront of helping eCommerce brands thrive by troubleshooting issues and maximizing the use of our platform. This high-impact job is essential for ensuring customer satisfaction and retention, as you collaborate closely with teams across Customer Success, Product, and Engineering. Instant is a fast-paced environment where your tech curiosity and eagerness to learn will help shape the future of support for thousands of growing brands.

You'll be responsible for

💬

Providing customer support

Be the first line of support for our customers across live chat and email, solving issues quickly and empathetically.
📚

Maintaining technical documentation

Maintain and expand our technical documentation to help scale our support smarter.
🛠️

Assisting with onboarding

Assist with new customer onboarding requests coming in via our help desk, answering technical and product-related questions.

Key criteria

💻

Technical background or interest

Experience or strong interest in Computer Science or AI

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✍️

Excellent communication skills

Proven ability to communicate effectively in writing and verbally

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🔧

Troubleshooting skills

Demonstrated ability to quickly resolve technical issues

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View more

Meet the team

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5 criteria for this job
Technical background or interest
Experience or strong interest in Computer Science or AI

View

Excellent communication skills
Proven ability to communicate effectively in writing and verbally

View

Troubleshooting skills
Demonstrated ability to quickly resolve technical issues

View

Customer support experience
Experience in customer support or SaaS/eCommerce is a plus

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Eagerness to learn and grow
Motivated to take on new responsibilities in customer success

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