Instant1 follower2 jobs

Customer Support Specialist

GraduateJuniorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer servicePosted 2 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Customer Support Specialist at Instant, you will be at the forefront of helping eCommerce brands thrive by troubleshooting issues and maximizing the use of our platform. This high-impact job is essential for ensuring customer satisfaction and retention, as you collaborate closely with teams across Customer Success, Product, and Engineering. Instant is a fast-paced environment where your tech curiosity and eagerness to learn will help shape the future of support for thousands of growing brands.

You'll be responsible for

💬

Providing customer support

Be the first line of support for our customers across live chat and email, solving issues quickly and empathetically.
📚

Maintaining technical documentation

Maintain and expand our technical documentation to help scale our support smarter.
🛠️

Assisting with onboarding

Assist with new customer onboarding requests coming in via our help desk, answering technical and product-related questions.

Key criteria

💻

Technical background or interest

Experience or strong interest in Computer Science or AI

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✍️

Excellent communication skills

Proven ability to communicate effectively in writing and verbally

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🔧

Troubleshooting skills

Demonstrated ability to quickly resolve technical issues

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Meet the team

About the company

View your fit

5 criteria for this job
Technical background or interest
Experience or strong interest in Computer Science or AI

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Excellent communication skills
Proven ability to communicate effectively in writing and verbally

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Troubleshooting skills
Demonstrated ability to quickly resolve technical issues

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Customer support experience
Experience in customer support or SaaS/eCommerce is a plus

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Eagerness to learn and grow
Motivated to take on new responsibilities in customer success

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