About the job
As a Customer Support Specialist at Plenti, you will play a crucial role in delivering an outstanding customer experience. Supporting customers across phone, chat, and email channels, your goal is to ensure every interaction is positive, informative, and resolved in a timely manner. The team thrives on collaboration and values each member's contribution to building Australiaβs best lender.
You'll be responsible for
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Acting as the first point of contact
Delivering prompt, accurate, and professional support via phone, chat, and email.β€οΈ
Demonstrating empathy and patience
Addressing questions or resolving issues with a customer-first approach.π οΈ
Troubleshooting customer concerns
Effectively resolving issues and escalating more complex matters when required.Key criteria
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Customer service experience
Demonstrated experience in customer service or contact centers.View
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Communication skills
Proven verbal and written communication skills for clear explanations.View
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Problem-solving abilities
Strong problem-solving skills with a customer-first approach.View
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