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Customer Support Specialist

JuniorFull-timeHybridAdelaide SA, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at Plenti, you will play a crucial role in delivering an outstanding customer experience. Supporting customers across phone, chat, and email channels, your goal is to ensure every interaction is positive, informative, and resolved in a timely manner. The team thrives on collaboration and values each member's contribution to building Australia’s best lender.

Meet the team

About the company

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You'll be responsible for

📞

Acting as the first point of contact

Delivering prompt, accurate, and professional support via phone, chat, and email.
❤️

Demonstrating empathy and patience

Addressing questions or resolving issues with a customer-first approach.
🛠️

Troubleshooting customer concerns

Effectively resolving issues and escalating more complex matters when required.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or contact centers.

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📝

Communication skills

Proven verbal and written communication skills for clear explanations.

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🔧

Problem-solving abilities

Strong problem-solving skills with a customer-first approach.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service or contact centers.

View

Communication skills
Proven verbal and written communication skills for clear explanations.

View

Problem-solving abilities
Strong problem-solving skills with a customer-first approach.

View

Fast-paced environment experience
Experience thriving in fast-paced settings with attention to detail.

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