Plenti1 follower13 jobs

Customer Support Specialist

JuniorFull-timeHybridAdelaide SA, AustraliaCustomer servicePosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at Plenti, you will play a crucial role in delivering an outstanding customer experience. Supporting customers across phone, chat, and email channels, your goal is to ensure every interaction is positive, informative, and resolved in a timely manner. The team thrives on collaboration and values each member's contribution to building Australia’s best lender.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Acting as the first point of contact

Delivering prompt, accurate, and professional support via phone, chat, and email.
❤️

Demonstrating empathy and patience

Addressing questions or resolving issues with a customer-first approach.
🛠️

Troubleshooting customer concerns

Effectively resolving issues and escalating more complex matters when required.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or contact centers.

View

📝

Communication skills

Proven verbal and written communication skills for clear explanations.

View

🔧

Problem-solving abilities

Strong problem-solving skills with a customer-first approach.

View

View more

A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service or contact centers.

View

Communication skills
Proven verbal and written communication skills for clear explanations.

View

Problem-solving abilities
Strong problem-solving skills with a customer-first approach.

View

Fast-paced environment experience
Experience thriving in fast-paced settings with attention to detail.

View

Similar jobs

View all
Instant
Instant
Customer Support SpecialistSydney, NSW · Full-time
As a Customer Support Specialist at Instant, you will be at the forefront of helping eCommerce brands thrive by troubleshooting issues and maximizing the use of our platform. This high-impact job is essential for ensuring customer satisfaction and retention, as you collaborate closely with teams across Customer Success, Product, and Engineering. Instant is a fast-paced environment where your tech curiosity and eagerness to learn will help shape the future of support for thousands of growing brands.
Clio
Clio
Customer Support SpecialistSydney, NSW · Full-time
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in transforming the legal experience by providing exceptional support and advocating for Clio's products. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel and contribute to meaningful change.
Clio
Clio
Customer Support SpecialistSydney, NSW · Australia · Full-time
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in enhancing customer experiences and promoting product adoption. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel.
Procreate
Procreate
Customer Support SpecialistHobart, TAS · Full-time
The Customer Support Specialist job is all about providing exceptional support to a vibrant global creative community. This position plays a crucial role in ensuring users have the best experience with our software, helping them navigate their creative journeys. Teamwork and communication are at the heart of how we operate, fostering a collaborative environment where everyone can thrive.