Team Global Express14 followers23 jobs

Customer Support Specialist

JuniorMid levelFull-timeOfficeAltona North VIC 3025, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Support Consultant job is all about being the reliable person for key customers, especially in the B2B space. This opportunity allows you to go beyond traditional customer service by proactively monitoring shipments and resolving issues before they escalate. Team Global Express values collaboration and responsiveness, creating a supportive environment where you can thrive and make a real impact.

You'll be responsible for

๐Ÿ“ฆ

Monitoring shipments

Proactively monitoring shipments, service performance and open enquiries for designated high-value customers.
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Identifying issues

Identifying delays, service exceptions and emerging risks before they escalate.
๐Ÿ“ž

Customer communication

Proactively contacting customers regarding issues, expected impacts and actions being taken.

Key criteria

๐Ÿ“ž

Customer service experience

Proven experience in customer service or contact centre environments.

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๐Ÿ”

Problem-solving skills

Demonstrated ability to investigate and resolve customer issues.

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๐Ÿ“Š

Data entry proficiency

Strong literacy and numeracy skills for accurate record-keeping.

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Meet the team

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3 criteria for this job
Customer service experience
Proven experience in customer service or contact centre environments.

View

Problem-solving skills
Demonstrated ability to investigate and resolve customer issues.

View

Data entry proficiency
Strong literacy and numeracy skills for accurate record-keeping.

View

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