About the job
As a Customer Support Specialist at Education Perfect, you’ll have the chance to make a real difference in the lives of educators and students. This role is all about providing friendly and efficient support to schools as they navigate the Essential Assessment platform during the busy enrolment season. Join a passionate team that values growth, collaboration, and a commitment to education.
You'll be responsible for
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Supporting educators and school administrators
Responding to customer enquiries via phone and email, providing friendly, professional and timely assistance throughout the 2027 enrolment season📝
Assisting with student enrolments and rollovers
Guiding schools through enrolling students and completing their 2026 - 2027 student rollover process within the Essential Assessment platform💰
Managing invoicing enquiries
Responding to invoice questions and processing or triaging amendment requests accurately and efficientlyKey criteria
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Strong communication skills
Demonstrated ability to communicate clearly and effectively.View
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Attention to detail
Proven skills in accurate data entry and record maintenance.View
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Tech-savvy
Experience learning and navigating new software platforms.View