Customer Support Team Member- Sales and Service Hub
About the job
As a Customer Support Team Member in the Sales and Service Hub, you will play a vital role in delivering a positive post-service experience for customers. Your ability to resolve issues promptly will significantly impact customer satisfaction and loyalty. The team thrives in a fast-paced environment that values creativity, diversity, and collaboration.
You'll be responsible for
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Delivering a positive post service experience
Ensuring timely scheduling of customer deliveries and prompt resolution of delivery or product issues📄
Managing SolvUp cases
Processing supplier claims accurately for timely payment🤝
Collaborating with teams
Working with Supply Chain, Stores, and Suppliers to resolve queries and enhance the customer experienceKey criteria
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Customer service experience
Demonstrated experience in frontline customer service roles.View
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Scheduling skills
Experience managing scheduling for customer deliveries efficiently.View
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Problem-solving ability
Proven ability to resolve customer issues promptly and effectively.View
