The Good Guys8 followers13 jobs

Customer Support Team Member- Sales and Service Hub

JuniorMid levelFull-timeOfficeBeckenham WA 6107, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Support Team Member in the Sales and Service Hub, you will play a vital role in delivering a positive post-service experience for customers. Your ability to resolve issues promptly will significantly impact customer satisfaction and loyalty. The team thrives in a fast-paced environment that values creativity, diversity, and collaboration.

You'll be responsible for

😊

Delivering a positive post service experience

Ensuring timely scheduling of customer deliveries and prompt resolution of delivery or product issues
📄

Managing SolvUp cases

Processing supplier claims accurately for timely payment
🤝

Collaborating with teams

Working with Supply Chain, Stores, and Suppliers to resolve queries and enhance the customer experience

Key criteria

🌟

Customer service experience

Demonstrated experience in frontline customer service roles.

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📅

Scheduling skills

Experience managing scheduling for customer deliveries efficiently.

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🔍

Problem-solving ability

Proven ability to resolve customer issues promptly and effectively.

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Meet the team

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3 criteria for this job
Customer service experience
Demonstrated experience in frontline customer service roles.

View

Scheduling skills
Experience managing scheduling for customer deliveries efficiently.

View

Problem-solving ability
Proven ability to resolve customer issues promptly and effectively.

View

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