Heidi Health18 followers27 jobs

Customer Systems Lead

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Systems Lead job at Heidi is all about creating a seamless and connected customer experience. This role is vital for ensuring that customer teams have the right information at the right time, ultimately allowing them to focus on what truly matters: their customers. The team thrives on collaboration, innovation, and a shared commitment to improving healthcare through technology.

Meet the team

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You'll be responsible for

🌐

Owning the customer systems ecosystem

Manage and improve the systems that support the customer journey across various platforms, ensuring a seamless experience.
🔗

Improving connected customer experiences

Ensure customer information flows smoothly across systems and teams to enhance the overall customer experience.
🔧

Building integrations and automations

Collaborate with Product, Engineering, and Operations teams to enhance integrations and workflows across customer systems.

Key criteria

🔧

Customer systems experience

Proven experience in managing customer systems in SaaS or healthcare.

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📊

CRM platform proficiency

Experience with Salesforce, HubSpot, or similar CRM tools.

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⚙️

Automation skills

Demonstrated ability to build automations and improve workflows.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer systems experience
Proven experience in managing customer systems in SaaS or healthcare.

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CRM platform proficiency
Experience with Salesforce, HubSpot, or similar CRM tools.

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Automation skills
Demonstrated ability to build automations and improve workflows.

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Analytical mindset
Strong analytical skills for operational insights and reporting.

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Cross-functional collaboration
Experience working across technical and operational teams.

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