About the job
This job is about joining ASX, a leading global securities exchange, where you will play a vital role in providing exceptional technical support to customers. Your contributions will help power a stronger economic future by enabling a fair and dynamic marketplace. The team thrives on collaboration and celebrates diversity, creating an inclusive environment where everyone can excel.
You'll be responsible for
📞
Providing high quality technical support
Acting as the first point of contact for technical queries from a wide range of ASX customers, ensuring high standards of support.🔍
Monitoring customer connectivity
Actively monitoring and maintaining customer connectivity for ASX critical systems to ensure seamless operations.✅
Supporting customer readiness for ASX releases
Ensuring customers are prepared for ASX system and product releases, contributing to an outstanding customer experience.Key criteria
🛠️
Strong troubleshooting and problem-solving skills
Essential for resolving technical issues efficiently.View
🤝
Customer-facing technical support experience
Experience in delivering high-quality technical assistance.View
📈
Understanding of Australian financial markets
Knowledge of market operations enhances customer support.View
View more
