ASX17 followers47 jobs

Customer Technical Support Specialist - 12 Month Max Term

JuniorMid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

This job is about joining ASX, a leading global securities exchange, where you will play a vital role in providing exceptional technical support to customers. Your contributions will help power a stronger economic future by enabling a fair and dynamic marketplace. The team thrives on collaboration and celebrates diversity, creating an inclusive environment where everyone can excel.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

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Providing high quality technical support

Acting as the first point of contact for technical queries from a wide range of ASX customers, ensuring high standards of support.
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Monitoring customer connectivity

Actively monitoring and maintaining customer connectivity for ASX critical systems to ensure seamless operations.
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Supporting customer readiness for ASX releases

Ensuring customers are prepared for ASX system and product releases, contributing to an outstanding customer experience.

Key criteria

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Strong troubleshooting and problem-solving skills

Essential for resolving technical issues efficiently.

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🀝

Customer-facing technical support experience

Experience in delivering high-quality technical assistance.

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Understanding of Australian financial markets

Knowledge of market operations enhances customer support.

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View your fit

5 criteria for this job
Strong troubleshooting and problem-solving skills
Essential for resolving technical issues efficiently.

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Customer-facing technical support experience
Experience in delivering high-quality technical assistance.

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Understanding of Australian financial markets
Knowledge of market operations enhances customer support.

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Proven communication skills
Clear verbal and written communication is crucial.

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Experience with technical systems and protocols
Familiarity with infrastructure aids in effective support.

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A meaningful career starts with a match

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