ASX19 followers47 jobs

Customer Technical Support Specialist - 12 Month Max Term

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about joining ASX, a leading global securities exchange, where you will play a vital role in providing exceptional technical support to customers. Your contributions will help power a stronger economic future by enabling a fair and dynamic marketplace. The team thrives on collaboration and celebrates diversity, creating an inclusive environment where everyone can excel.

Meet the team

About the company

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You'll be responsible for

📞

Providing high quality technical support

Acting as the first point of contact for technical queries from a wide range of ASX customers, ensuring high standards of support.
🔍

Monitoring customer connectivity

Actively monitoring and maintaining customer connectivity for ASX critical systems to ensure seamless operations.
✅

Supporting customer readiness for ASX releases

Ensuring customers are prepared for ASX system and product releases, contributing to an outstanding customer experience.

Key criteria

🛠️

Strong troubleshooting and problem-solving skills

Essential for resolving technical issues efficiently.

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🤝

Customer-facing technical support experience

Experience in delivering high-quality technical assistance.

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📈

Understanding of Australian financial markets

Knowledge of market operations enhances customer support.

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A meaningful career starts with a match

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5 criteria for this job
Strong troubleshooting and problem-solving skills
Essential for resolving technical issues efficiently.

View

Customer-facing technical support experience
Experience in delivering high-quality technical assistance.

View

Understanding of Australian financial markets
Knowledge of market operations enhances customer support.

View

Proven communication skills
Clear verbal and written communication is crucial.

View

Experience with technical systems and protocols
Familiarity with infrastructure aids in effective support.

View

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