About the job
The Customer Tool Service Representative plays a vital role in strengthening customer relationships at Hilti by managing quotations and After Market Service operations. This position is all about delivering exceptional service, ensuring customer satisfaction, and driving continuous improvement in processes. The team thrives on collaboration, communication, and a shared commitment to excellence.
You'll be responsible for
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Managing customer quotations
Processing repair-related quotations in a timely manner to improve customer experience and achieve targeted success rates.📞
Handling customer experience and complaints
Supporting teams to understand customer concerns and managing repair-related complaints to ensure continuous improvement in service.🛠️
Coordinating Premium Tool Pool management
Executing administrative tasks related to the Premium Tool Park service offering, ensuring timely and accurate operations.Key criteria
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Communication
Expresses ideas clearly and adapts to the audienceView
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Initiative
Moves work forward without being prompted.View
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Customer service experience
Demonstrated experience in enhancing customer satisfaction.View
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