JuniorFull-time$93kHybridSydney NSW, AustraliaBusiness operationsProductStrategy and analysisOperations consultingProgram managementPosted 5 months ago
Meet Hannah and the team
About the job
The CX Program Specialist job is all about enhancing support processes and optimizing workflows to create seamless experiences for partners. By collaborating with cross-functional teams and addressing operational challenges, you will play a vital role in driving operational excellence. The team thrives on adaptability and continuous improvement, making it an exciting opportunity to make a real impact.
You'll be responsible for
📈
Improving policy and support experience
Identifying trends in earner issues, addressing policy gaps, and recommending improvements to enhance the earner experience.📅
Managing key projects
Supporting the execution of initiatives such as Sales team projects and technology rollouts for defect reduction and GenAI support.🤝
Collaborating with cross-functional teams
Working closely with various departments to align strategies and drive continuous improvement in operations.What we're looking for
📊
Stakeholder management experience
Experience collaborating cross-functionally to align priorities and execute initiatives.View fit
🔄
Adaptability in fast-paced environments
Ability to thrive in rapidly evolving landscapes and prioritize multiple projects.View fit
📝
Attention to detail
Meticulous approach to process documentation and operational accuracy.View fit
View more