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CX Strategist

Mid levelSeniorFull-timeHybrid5/161 Collins St, Melbourne VIC 3004, Australia10 Eagle St, Brisbane City QLD 4000, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Strategy Manager job is an exciting opportunity to join the Marketing Advisory and Customer Technology team. In this highly collaborative and client-facing position, you will shape and deliver holistic customer strategies for growth accounts, bringing vision and purpose to both client and internal teams. The team values creativity, problem-solving, and a results-oriented mindset, ensuring that every engagement is focused on achieving measurable business outcomes.

You'll be responsible for

🧩

Solving client business problems

Utilising deep strategic experience and a human-centred design approach to address client challenges.
🤝

Leading collaborative engagements

Running meetings and workshops to align diverse stakeholder groups and ensure effective collaboration.
📊

Creating high-quality strategy artefacts

Developing essential documents such as roadmaps, performance reports, and customer journey maps that meet or exceed expectations.

Key criteria

📊

8+ years in strategy roles

Demonstrated experience in strategy within agency or consultancy environments.

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🗣️

Strong communication skills

Proven written and verbal communication skills with clients and teams.

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🤝

Stakeholder engagement expertise

Experience influencing and engaging senior stakeholders effectively.

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View more

Meet the team

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5 criteria for this job
8+ years in strategy roles
Demonstrated experience in strategy within agency or consultancy environments.

View

Strong communication skills
Proven written and verbal communication skills with clients and teams.

View

Stakeholder engagement expertise
Experience influencing and engaging senior stakeholders effectively.

View

Project management background
Proven expertise in managing timelines, milestones, and deliverables.

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Market insight generation
Experience in competitive benchmarking and generating market insights.

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