About the job
As a CXS QA Technician at Aristocrat, you will play a vital role in ensuring the seamless performance of our gaming software and hardware. Your contributions will directly support our mission to bring happiness to life through play, while working within a dynamic and fast-paced Database & QA Team. If you are motivated and passionate about gaming technology, this job is a fantastic opportunity to make a real impact!
You'll be responsible for
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Providing technical support
Offering complete technical help for the Aristocrat Gaming software and hardware range.📚
Conducting training programs
Developing and conducting technical training programs to equip the team with necessary skills and knowledge.📞
Managing client calls
Managing client calls through our Call Management System (Salesforce) and updating call tickets accordingly.Key criteria
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Technical support experience
2+ years of experience in technical support roles.View
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Software and hardware knowledge
Proven knowledge in both software and hardware systems.View
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Salesforce familiarity
Experience using Salesforce or similar CMS tools.View
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