Aristocrat
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CXS QA Technician

JuniorMid levelFull-timeHybridNorth Ryde NSW 2113, AustraliaPosted 20 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a CXS QA Technician at Aristocrat, you will play a vital role in ensuring the seamless performance of our gaming software and hardware. Your contributions will directly support our mission to bring happiness to life through play, while working within a dynamic and fast-paced Database & QA Team. If you are motivated and passionate about gaming technology, this job is a fantastic opportunity to make a real impact!

You'll be responsible for

🛠️

Providing technical support

Offering complete technical help for the Aristocrat Gaming software and hardware range.
📚

Conducting training programs

Developing and conducting technical training programs to equip the team with necessary skills and knowledge.
📞

Managing client calls

Managing client calls through our Call Management System (Salesforce) and updating call tickets accordingly.

Key criteria

🛠️

Technical support experience

2+ years of experience in technical support roles.

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💻

Software and hardware knowledge

Proven knowledge in both software and hardware systems.

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📊

Salesforce familiarity

Experience using Salesforce or similar CMS tools.

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View more

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5 criteria for this job
Technical support experience
2+ years of experience in technical support roles.

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Software and hardware knowledge
Proven knowledge in both software and hardware systems.

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Salesforce familiarity
Experience using Salesforce or similar CMS tools.

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Communication skills
Excellent written and verbal communication abilities.

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Problem-solving skills
Strong problem-solving and organizational capabilities.

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