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Data Center Customer Operations Engineer II

GraduateJuniorFull-timeHybridPerth WA, AustraliaWestern Australia, AustraliaPosted 4 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This entry-level job at Equinix offers a fantastic opportunity to kickstart a career in the digital infrastructure industry. With comprehensive training and onboarding, individuals will gain the skills needed to thrive in a dynamic environment focused on customer satisfaction. The team values collaboration and encourages everyone to contribute to a supportive workplace where bold ideas are welcomed.

You'll be responsible for

🔧

Installing and configuring network devices

Setting up and managing equipment such as routers, servers, and switches from various brands.
📞

Providing remote technical support

Assisting customers with network outages and troubleshooting via phone, email, and web applications.
📊

Monitoring network activities

Keeping track of network performance and reporting issues to ensure efficient operations.

Key criteria

🔌

Technical aptitude

Demonstrated ability to learn and apply technical skills.

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📜

Relevant IT certification

Completion of certification in IT or Telco-related course.

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🤝

Teamwork and collaboration

Experience working effectively in team settings.

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Meet the team

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5 criteria for this job
Technical aptitude
Demonstrated ability to learn and apply technical skills.

View

Relevant IT certification
Completion of certification in IT or Telco-related course.

View

Teamwork and collaboration
Experience working effectively in team settings.

View

Hands-on experience with fiber optics
Practical understanding of fiber optics technology.

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Customer service experience
Experience providing support and assistance to customers.

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