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Delivery Consultant - Amazon Connect, AWS Professional Services

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Amazon Web Services Professional Services team is on the lookout for a skilled Amazon Connect Specialist Consultant to join their dynamic group. This job is all about collaborating with customers to design and implement innovative Amazon Connect solutions that align with their business goals. The team thrives on driving customer success through a blend of technical expertise and functional analysis, ensuring a seamless transformation in contact center operations.

You'll be responsible for

🗣️

Leading discovery workshops

Facilitating workshops with stakeholders to capture functional contact center requirements.
📝

Designing future-state solutions

Creating and documenting future-state call flows and customer journeys mapped to Amazon Connect capabilities.
🚀

Managing migration delivery

Overseeing the migration of existing contact centers to Amazon Connect, ensuring minimal disruption.

Key criteria

📊

Business analysis experience

Demonstrated experience capturing functional requirements from stakeholders.

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☁️

Amazon Connect expertise

Proven hands-on experience implementing Amazon Connect solutions.

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🔄

Migration experience

Experience migrating contact centers from legacy platforms like Genesys.

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4 criteria for this job
Business analysis experience
Demonstrated experience capturing functional requirements from stakeholders.

View

Amazon Connect expertise
Proven hands-on experience implementing Amazon Connect solutions.

View

Migration experience
Experience migrating contact centers from legacy platforms like Genesys.

View

Functional documentation skills
Experience producing clear functional specifications and process maps.

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