Datacom
Mid levelFull-timeOfficeGosford NSW 2250, AustraliaCustomer service and supportInformation technologyIT supportPosted 2 months ago
About the job
This job is about being a Desktop Support Engineer at Datacom, where you will provide essential Desktop Services to a key customer in Gosford. Your work will make a significant impact by ensuring that users have the technical support they need to thrive in a fast-paced environment. The team values agility and responsiveness, adapting to the evolving needs of customers and technology, fostering a collaborative and supportive workplace culture.
You'll be responsible for
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Providing excellent technical support
Delivering top-notch technical support in a high-paced environment where customer satisfaction is paramount.🖥️
Assisting new users with IT hardware
Helping new users with their IT hardware collection and setup, ensuring everything is deployment ready.🔧
Proactively managing customer infrastructure
Taking initiative to manage and maintain customer infrastructure as directed, while driving service and process improvements.What we're looking for
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Exceptional customer experience
Demonstrated ability to deliver outstanding end-user support.View fit
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Technical knowledge of devices
Sound knowledge of laptops, desktops, printers, and mobility devices.View fit
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Ability to prioritize work
Experience managing tasks to meet service level agreements.View fit
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