Digital Access Consultant
Think you're a good fit?See what the hiring team are looking for
About the job
The Digital Access Consultant job at Fitness & Lifestyle Group is all about enhancing accessibility and usability across digital platforms, ensuring an inclusive experience for all users. This role is vital in managing escalated digital access issues and providing timely guidance on products and services, ultimately driving a high-quality member experience. The team thrives on collaboration and open communication, making it a supportive environment for personal and professional growth.
You'll be responsible for
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Managing digital access issues
Acting as the first point of contact for resolution by clarifying member and Club digital access problems, determining the cause of the issue, negotiating and explaining the best solution for both parties, and actively following up to ensure resolution.🌐
Building relationships
Regularly interacting with key internal and external stakeholders and parties to build sustainable relationships through open and interactive communication.📘
Providing guidance
Providing clear, timely guidance on Goodlife Health Clubs’ products and services to enhance accessibility and usability across digital platforms.Key criteria
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Strong customer service skills
Demonstrated ability to provide outstanding customer support.View
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Relationship building expertise
Proven experience fostering sustainable relationships with stakeholders.View
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Problem-solving skills
Experience resolving digital access issues effectively.View
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