Digital Business Analyst
About the job
This job is about partnering with TAL’s Group Life stakeholders to support business initiatives by designing practical, customer-centred digital and business solutions. The impact of this job is significant as it ensures seamless delivery and continuous improvement, ultimately enhancing customer experiences. The team thrives in a collaborative environment where flexibility, well-being, and inclusivity are valued.
You'll be responsible for
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Reviewing and analysing business processes
Review and analyse existing business processes to identify opportunities for improvement that enhance customer experience, streamline delivery, reduce costs and eliminate inefficiencies.🤝
Partnering with stakeholders
Partner with business stakeholders to capture requirements and translate them into well-defined user stories, working closely with engineering teams to deliver intuitive, end-to-end user experiences.📝
Developing documentation
Develop clear written and visual documentation that communicates both technical and non-technical aspects of the product, supporting rapid knowledge transfer and consistent adoption across partner environments.Key criteria
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Digital business analysis experience
Proven experience enhancing customer experiences through digital solutions.View
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Agile delivery expertise
Strong background in Agile frameworks like Scrum and Kanban.View
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Excellent communication skills
Ability to build collaborative relationships with stakeholders.View
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