About the job
This job is about inspiring places that people love to live by joining the Customer Service team at Stockland. Your work will significantly impact how customers receive information and feel supported during their homebuying journey. The team values collaboration, taking ownership, and creating engaging content that simplifies complex information.
You'll be responsible for
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Delivering customer communications
Deliver personalised and helpful customer communications across the full homebuyer journey from deposit to settlement.📝
Creating content
Create and deliver EDMs, customer updates, social posts and service content that meet Stockland brand guidelines.📱
Managing communications
Manage communications across multiple channels including email, SMS, social and self-service website experiences.Key criteria
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Customer communications experience
Experience delivering engaging communications across digital channels.View
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Strong copywriting skills
Proven ability to tailor content for diverse customer groups.View
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CRM and digital tools proficiency
Experience using CRM and marketing automation tools effectively.View
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