Digital Inclusion Manager
About the job
The Digital Inclusion Manager at TPG Telecom plays a vital role in enhancing customer wellbeing by leading initiatives that promote education, prevention, and awareness around fraud and digital inclusion. This job is all about empowering customers to navigate the digital landscape safely and confidently. The team thrives on collaboration, creativity, and a shared commitment to making telecommunications accessible for everyone.
You'll be responsible for
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Developing customer education strategy
Supporting the development and delivery of a roadmap aligned to the Customer Wellbeing Strategy.đ˘
Leading education initiatives
Helping customers recognize and respond to scams through awareness campaigns.đ
Building community engagement programs
Planning and delivering customer education programs in collaboration with internal teams and external partners.Key criteria
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Telecommunications industry experience
Experience in telco products, billing, and customer journeys.View
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Customer education expertise
Demonstrated ability to develop clear educational content.View
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Understanding of fraud and scams
Strong grasp of risks affecting customer wellbeing.View
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