TPG Telecom8 followers21 jobs

Digital Inclusion Manager

Mid levelFull-timeHybridBarangaroo NSW 2000, AustraliaCustomer service and supportPeople and culturePosted 1 month agoVerified 1 month ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Digital Inclusion Manager at TPG Telecom plays a vital role in enhancing customer wellbeing by leading initiatives that promote education, prevention, and awareness around fraud and digital inclusion. This job is all about empowering customers to navigate the digital landscape safely and confidently. The team thrives on collaboration, creativity, and a shared commitment to making telecommunications accessible for everyone.

You'll be responsible for

🗺️

Developing customer education strategy

Supporting the development and delivery of a roadmap aligned to the Customer Wellbeing Strategy.
📢

Leading education initiatives

Helping customers recognize and respond to scams through awareness campaigns.
🌍

Building community engagement programs

Planning and delivering customer education programs in collaboration with internal teams and external partners.

Key criteria

📞

Telecommunications industry experience

Experience in telco products, billing, and customer journeys.

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📚

Customer education expertise

Demonstrated ability to develop clear educational content.

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🛡️

Understanding of fraud and scams

Strong grasp of risks affecting customer wellbeing.

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Meet the team

About the company

View your fit

5 criteria for this job
Telecommunications industry experience
Experience in telco products, billing, and customer journeys.

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Customer education expertise
Demonstrated ability to develop clear educational content.

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Understanding of fraud and scams
Strong grasp of risks affecting customer wellbeing.

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Community engagement experience
Experience building relationships with advocacy groups.

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Measurement and improvement skills
Ability to track and enhance education initiatives.

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