Digital Product Manager, Daily Banking - Frictionless Banking - 12 months fixed term contract
About the job
As a Digital Product Manager at ING, you will play a crucial role in transforming the everyday banking experience for customers. Your expertise will drive digitisation initiatives and enhance customer journeys, ensuring that ING remains at the forefront of innovation. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting environment to grow and make an impact.
You'll be responsible for
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Driving digitisation initiatives
Streamlining and automating customer journeys across Daily Banking to enhance efficiency.🔍
Analyzing customer behavior
Identifying opportunities for journey and process improvement based on customer feedback and pain points.📅
Managing agile delivery
Overseeing backlogs and sprint rituals to ensure quality delivery of initiatives.Key criteria
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Digital product management experience
Proven track record in delivering digital solutions that enhance customer outcomes.View
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Customer journey optimisation skills
Expertise in analysing pain points and redesigning end-to-end journeys.View
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Stakeholder management skills
Exceptional collaboration across tech, operations, and digital teams.View
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