Dotdigital1 job

Digital Project Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job is about ensuring a smooth onboarding experience for clients at Dotdigital, a leading customer experience and data platform. This role is crucial in helping clients maximize their use of Dotdigital's innovative tools and services, fostering strong relationships and effective communication throughout the onboarding journey. The team values collaboration, curiosity, and a client-first approach, creating an environment where everyone can thrive and contribute to shared success.

You'll be responsible for

🤝

Collaborating with teams

Collaborating with the Professional Services team, Sales, and Customer Success to ensure seamless client onboarding and becoming a product expert
🔍

Overseeing onboarding process

Overseeing the entire client onboarding process, including data uploads and performance metrics analysis
📚

Creating support materials

Creating and delivering comprehensive written materials and guides to enhance customer understanding of Dotdigital's offerings

Key criteria

📊

Client-facing experience

3+ years in a client-facing role within a digital environment.

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🗂️

Project management skills

Experience managing multiple projects using tools like Monday.com.

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📞

Strong communication skills

Proven ability to communicate effectively with clients and stakeholders.

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Meet the team

About the company

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4 criteria for this job
Client-facing experience
3+ years in a client-facing role within a digital environment.

View

Project management skills
Experience managing multiple projects using tools like Monday.com.

View

Strong communication skills
Proven ability to communicate effectively with clients and stakeholders.

View

Attention to detail
Demonstrated attention to detail, especially under tight deadlines.

View

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