NSW Department of Customer Service
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Digital Service Representative

JuniorMid levelPart-timeOfficeAustraliaPosted 2 months agoVerified 18 hours ago
Pending fitX of Y criteria met

About the job

As a Digital Service Representative, you will play a vital role in helping customers connect with the services they need. This job offers a unique opportunity to make a genuine impact on people's lives by providing exceptional support and problem-solving. The team values collaboration and adaptability, creating a friendly and dynamic work environment.

You'll be responsible for

📞

Supporting customers

Acting as the first point of contact for customers, helping them confidently use digital services and resolve inquiries.
🌟

Creating positive experiences

Delivering exceptional service and support to ensure customers have a positive experience with our services.
🤝

Contributing to team goals

Working collaboratively with team members to achieve successful outcomes and enhance service delivery.

Key criteria

💻

Digital service experience

Experience supporting customers with digital services and technology.

View

🤝

Customer service expertise

Demonstrated experience delivering exceptional customer service outcomes.

View

🧩

Problem-solving skills

Proven ability to resolve customer enquiries effectively and efficiently.

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Meet the team

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Apply on NSW Department of Customer Service
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3 criteria for this job
Digital service experience
Experience supporting customers with digital services and technology.

View

Customer service expertise
Demonstrated experience delivering exceptional customer service outcomes.

View

Problem-solving skills
Proven ability to resolve customer enquiries effectively and efficiently.

View

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