Sydney Children's Hospitals Network
Digital Workspace Team Leader
Mid levelSeniorFull-timeOfficeWollongong NSW 2500, AustraliaCustomer service and supportInformation technologyPeople and culturePosted 1 week ago
About the job
This job is about leading the Workspace Support Team to provide exceptional customer service and technical support within the South Eastern Sydney Local Health District. The impact of this role is significant, as it ensures the efficient operation of desktop environments and related IT infrastructure, ultimately enhancing service delivery. The team thrives on collaboration, innovation, and a commitment to quality, making it a great fit for those who are passionate about technology and service excellence.
You'll be responsible for
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Providing customer services
Supporting the efficient operation of the desktop environment and relevant office business applications.🔍
Managing escalated incidents
Overseeing resolution for tickets logged via Service Desk for the Desktop Environment.📊
Contributing to governance
Participating in decision-making for Workspace Support Services.What we're looking for
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End-user computing services experience
Proven experience providing desktop administration in large organisations.View fit
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Hardware and software lifecycle management
Demonstrated experience in managing hardware and software throughout their lifecycle.View fit
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Technical documentation skills
Experience drafting technical documents for both technical staff and clients.View fit
View more
