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Director of Guest Experience (Director of Insider)

DirectorFull-timeHybridSydney NSW, AustraliaHospitalityPosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Director of Insider at W Sydney is a pivotal job that celebrates individuality and enhances the guest experience. By leading the Rooms Division operations, you will ensure that every guest's journey is memorable and personalized. The team thrives on creativity, collaboration, and a commitment to exceptional service, making it a vibrant place to work.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👨‍💼

Leading guest relations

Overseeing all aspects of guest relations and service delivery, ensuring alignment with brand standards.
🛎️

Owning guest journey

Managing the end-to-end guest journey from pre-arrival to post-departure with a focus on personalized service.
💪

Inspiring team culture

Creating a collaborative and energetic team environment focused on creativity and pride in the guest journey.

Key criteria

🌟

Guest relations experience

Proven experience in managing guest relations and service delivery.

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📊

Data analysis skills

Demonstrated ability to analyze guest satisfaction data for improvements.

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👥

Team leadership experience

Experience leading and developing high-performing teams in hospitality.

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View your fit

3 criteria for this job
Guest relations experience
Proven experience in managing guest relations and service delivery.

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Data analysis skills
Demonstrated ability to analyze guest satisfaction data for improvements.

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Team leadership experience
Experience leading and developing high-performing teams in hospitality.

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