This job is about shaping the service strategy for one of Institutional Banking’s biggest growth platforms. By combining data, insight, and change leadership, you will drive real outcomes that matter. The team thrives on collaboration, working closely with senior stakeholders to deliver exceptional results and foster a high-performing, inclusive culture.
You'll be responsible for
📈
Enhancing service performance monitoring
Enhancing and maintaining the CITB service performance monitoring system to provide timely insights for decision-making.📊
Delivering insight-led prioritisation
Delivering clear, reliable reporting and dashboards that translate data into actionable outcomes.🚀
Leading change delivery
Coordinating stakeholders and change activities to improve performance and customer outcomes.
