About the job
As a Dispute Resolution Specialist at AFCA, you'll play a vital role in helping consumers and financial firms achieve fair outcomes through effective complaint resolution. This position is all about making a real impact, as you navigate complex issues with empathy and resilience. The team thrives on collaboration and values every voice, ensuring a supportive environment where everyone can flourish.
You'll be responsible for
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Reviewing and assessing complaints
Understanding concerns and gathering information from consumers and financial firms.💬
Facilitating discussions and negotiations
Supporting early resolution of complaints through effective communication.⚖️
Managing key early case activities
Handling initial contact, information exchange, and negotiation processes.Key criteria
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Communication skills
Demonstrated verbal and written communication skills for effective interactions.View
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Stakeholder management
Experience managing relationships with diverse stakeholders for resolution.View
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Complaint handling experience
Proven experience in complaint handling or dispute resolution environments.View
