Australian Financial Complaints Authority
3 interested18 jobs

Dispute Resolution Specialist - 6 month contract

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 22 hours agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist at AFCA, you'll play a vital role in helping consumers and financial firms achieve fair outcomes through effective complaint resolution. This position is all about making a real impact, as you navigate complex issues with empathy and resilience. The team thrives on collaboration and values every voice, ensuring a supportive environment where everyone can flourish.

You'll be responsible for

🔍

Reviewing and assessing complaints

Understanding concerns and gathering information from consumers and financial firms.
💬

Facilitating discussions and negotiations

Supporting early resolution of complaints through effective communication.
⚖️

Managing key early case activities

Handling initial contact, information exchange, and negotiation processes.

Key criteria

🗣️

Communication skills

Demonstrated verbal and written communication skills for effective interactions.

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🤝

Stakeholder management

Experience managing relationships with diverse stakeholders for resolution.

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📊

Complaint handling experience

Proven experience in complaint handling or dispute resolution environments.

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3 criteria for this job
Communication skills
Demonstrated verbal and written communication skills for effective interactions.

View

Stakeholder management
Experience managing relationships with diverse stakeholders for resolution.

View

Complaint handling experience
Proven experience in complaint handling or dispute resolution environments.

View

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