QBE
6 interested

Dispute Resolution Specialist

Mid levelFull-timeHybridParramatta NSW 2150, Australia11 Waymouth St, Adelaide SA 5000, AustraliaNewcastle NSW, AustraliaPosted 6 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Dispute Resolution Specialist position offers an exciting opportunity to join QBE’s Customer Relations team. This job plays a crucial role in managing disputes and ensuring fair outcomes for customers affected by motor vehicle accidents. The team thrives on collaboration and is dedicated to making a positive impact while supporting each other in a flexible working environment.

You'll be responsible for

📜

Managing organisational obligations

Overseeing compliance related to disputes under the Motor Accident Injuries Act 2017 and other regulations.
⚖️

Delivering sound decisions

Reviewing and providing timely decisions for disputes to ensure fairness.
🌐

Fostering stakeholder relationships

Building and maintaining strong relationships with stakeholders both internally and externally.

Key criteria

📜

Experience in personal injury schemes

Demonstrated experience in CTP, workers compensation, or similar schemes.

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🗣️

Strong communication skills

Highly developed verbal and written communication skills, especially in medical terminology.

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🔍

Analytical and decision-making skills

Proven ability to analyze disputes and make sound decisions.

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View more

Meet the team

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5 criteria for this job
Experience in personal injury schemes
Demonstrated experience in CTP, workers compensation, or similar schemes.

View

Strong communication skills
Highly developed verbal and written communication skills, especially in medical terminology.

View

Analytical and decision-making skills
Proven ability to analyze disputes and make sound decisions.

View

Stakeholder management experience
Experience influencing stakeholders to achieve positive outcomes.

View

Continuous improvement mindset
Proven success in driving initiatives for process enhancement.

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