Mid levelContractHybrid11 Waymouth St, Adelaide SA 5000, Australia7 Tudor Rd, Sunshine North VIC 3020, AustraliaCanberra ACT, AustraliaLismore NSW 2480, AustraliaBrisbane QLD, AustraliaDarwin NT, AustraliaHobart TAS 7000, AustraliaPerth WA, AustraliaSydney NSW, AustraliaParramatta NSW 2150, AustraliaNewcastle NSW, AustraliaProfessional servicesCustomer service and supportPosted 2 days ago
About the job
This job is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. The role involves end-to-end management of complaints and dispute resolution for General Insurance products, making a significant impact on customer satisfaction. Team members thrive in a collaborative environment that values innovation and a human touch.
You'll be responsible for
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Undertaking timely and accurate responses
Providing fair and reasonable outcomes for all complaints and disputes.🔍
Proactively identifying systemic causes
Contributing to the development of solutions for customer dissatisfaction.🤝
Managing stakeholder relationships
Building and maintaining relationships with internal and external stakeholders.Key criteria
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General insurance knowledge
Extensive understanding of general insurance principles and practices.View
🤝
Dispute resolution experience
Proven background in managing and resolving customer disputes effectively.View
🔍
Analytical skills
Demonstrated ability to assess and critically analyze policies and evidence.View
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