Duty Care Manager
About the job
The Duty Care Manager - Support at Home is a full-time casual job that offers the opportunity to work remotely while supporting clients across Victoria, Queensland, and New South Wales. This role is vital in ensuring that clients receive high-quality care and support, and it involves collaboration with a dedicated team committed to enhancing the quality of life for individuals. Care Connect values a supportive and flexible work environment, encouraging professional growth and teamwork.
You'll be responsible for
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Providing national Duty Care Management support
Support the Support at Home program by managing client escalations and ensuring continuity of service.🔗
Liaising with BAU Care Managers
Facilitate effective client handover and hand-backs to ensure seamless care delivery.📋
Maintaining high standards of documentation
Ensure compliance with required processes and documentation standards to uphold quality care.What we're looking for
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Strong case management experience (3+ years)
Demonstrated experience managing client cases effectively.View
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Excellent interpersonal skills
Proven ability to engage with clients and teams.View
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Documentation and reporting skills
Experience producing accurate and thorough documentation.View
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