Early Resolution Officer
About the job
This job at Netwealth is all about making a positive impact on customer experiences by resolving complaints efficiently. The team thrives on collaboration, authenticity, and a commitment to doing the right thing for customers. With a supportive environment and a focus on continuous improvement, you will have the opportunity to grow your career while making a difference.
You'll be responsible for
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Resolving customer complaints
Playing a key part in addressing customer complaints early, fairly, and efficiently.🔍
Investigating issues
Working closely with internal teams to understand and resolve customer queries.📈
Monitoring patterns and trends
Keeping an eye on recurring issues to help the business learn and improve continuously.Key criteria
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Customer complaints handling experience
Demonstrated experience resolving customer complaints effectively and efficiently.View
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Knowledge of ASIC complaint handling
Understanding of ASIC guidelines for complaint resolution (RG 271).View
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Background in financial services
Experience in superannuation or regulated financial environments is essential.View
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