Netwealth - See Wealth Differently (ASX:NWL)1 follower21 jobs

Early Resolution Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job at Netwealth is all about making a positive impact on customer experiences by resolving complaints efficiently. The team thrives on collaboration, authenticity, and a commitment to doing the right thing for customers. With a supportive environment and a focus on continuous improvement, you will have the opportunity to grow your career while making a difference.

You'll be responsible for

🔧

Resolving customer complaints

Playing a key part in addressing customer complaints early, fairly, and efficiently.
🔍

Investigating issues

Working closely with internal teams to understand and resolve customer queries.
📈

Monitoring patterns and trends

Keeping an eye on recurring issues to help the business learn and improve continuously.

Key criteria

🗣️

Customer complaints handling experience

Demonstrated experience resolving customer complaints effectively and efficiently.

View

📊

Knowledge of ASIC complaint handling

Understanding of ASIC guidelines for complaint resolution (RG 271).

View

💼

Background in financial services

Experience in superannuation or regulated financial environments is essential.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on Netwealth - See Wealth Differently (ASX:NWL)
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer complaints handling experience
Demonstrated experience resolving customer complaints effectively and efficiently.

View

Knowledge of ASIC complaint handling
Understanding of ASIC guidelines for complaint resolution (RG 271).

View

Background in financial services
Experience in superannuation or regulated financial environments is essential.

View

Proactive problem-solving skills
Proven ability to identify root causes and improve processes.

View

Strong communication skills
Confidence in handling sensitive conversations with empathy and clarity.

View

Similar jobs

View all
EML Group
EML Group
Dispute Resolution Officer for IfNSWSydney, NSW · Full-time
This job is about making a meaningful impact in the lives of individuals navigating personal injury claims. By joining EML, you will play a crucial role in supporting the resolution of claims and ensuring positive outcomes for clients. The team thrives on collaboration, continuous learning, and a commitment to fostering a supportive work environment.
Zurich Insurance
Zurich Insurance
Internal Dispute Resolution OfficerSydney, NSW · Full-time
The Internal Dispute Resolution Officer position at Zurich offers an exciting opportunity to join a values-driven team dedicated to delivering exceptional customer experiences. This role is pivotal in resolving complaints and disputes while ensuring compliance with regulatory standards. Zurich fosters a supportive environment where individuals can thrive, grow, and make a meaningful impact in their careers.
Navitas
Navitas
Student Services OfficerSydney, NSW · Full-time
The Student Services Officer plays a vital role in providing exceptional reception services at Western Sydney University International College. This position is the first point of contact for students, staff, and the public, making it essential for creating a welcoming atmosphere. The team values collaboration and strives to maintain high standards of service while supporting students in their educational journey.
TheirCare Pty Ltd
TheirCare Pty Ltd
OSHC Program Manager - Officer Specialist SchoolOfficer, VIC · Contract
The Program Manager job at TheirCare is an exciting opportunity to lead a dedicated team in delivering exceptional Outside School Hours Care for children with complex disabilities. This position plays a vital role in supporting families and ensuring each child's individual needs are met in a safe and inclusive environment. TheirCare values collaboration and growth, creating a supportive atmosphere where everyone can thrive.