Netwealth - See Wealth Differently (ASX:NWL)
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Early Resolution Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 5 months ago
Pending fitX of Y criteria met

About the job

This job at Netwealth is all about making a positive impact on customer experiences by resolving complaints efficiently. The team thrives on collaboration, authenticity, and a commitment to doing the right thing for customers. With a supportive environment and a focus on continuous improvement, you will have the opportunity to grow your career while making a difference.

You'll be responsible for

🔧

Resolving customer complaints

Playing a key part in addressing customer complaints early, fairly, and efficiently.
🔍

Investigating issues

Working closely with internal teams to understand and resolve customer queries.
📈

Monitoring patterns and trends

Keeping an eye on recurring issues to help the business learn and improve continuously.

Key criteria

🗣️

Customer complaints handling experience

Demonstrated experience resolving customer complaints effectively and efficiently.

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📊

Knowledge of ASIC complaint handling

Understanding of ASIC guidelines for complaint resolution (RG 271).

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💼

Background in financial services

Experience in superannuation or regulated financial environments is essential.

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5 criteria for this job
Customer complaints handling experience
Demonstrated experience resolving customer complaints effectively and efficiently.

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Knowledge of ASIC complaint handling
Understanding of ASIC guidelines for complaint resolution (RG 271).

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Background in financial services
Experience in superannuation or regulated financial environments is essential.

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Proactive problem-solving skills
Proven ability to identify root causes and improve processes.

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Strong communication skills
Confidence in handling sensitive conversations with empathy and clarity.

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