eExam IT Support Officer
About the job
The eExam IT Support Officer position offers an exciting opportunity to be part of a dynamic, customer-focused team at Monash University. This job plays a crucial role in providing excellent frontline support to students and eExam Supervisors during the end-of-semester exams. The team thrives on collaboration and is dedicated to ensuring an efficient and effective exam delivery experience.
You'll be responsible for
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Providing technical support
Delivering exceptional technical support and customer service in-person and via various communication methods during eExam delivery.📜
Maintaining support logs
Creating and maintaining accurate and detailed log entries of all problems and corresponding support actions.⚠️
Escalating technical queries
Ensuring technical queries that are not progressing are escalated according to established procedures.Key criteria
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Technical knowledge of desktop hardware and software
Experience with standard and customised software and hardware systems.View
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Organisational and time management skills
Proven ability to prioritise and manage multiple tasks under pressure.View
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Customer service skills
Demonstrated focus on providing exceptional support and integrity.View
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